Frequently Asked Questions

Yes. We use quality-control and external testing processes to verify selected products and their relevant specifications. External testing may be conducted through laboratories such as “Janoshik” and “Freedom Diagnostics Testing”, depending on the product and testing requirements. Relevant testing documentation can be requested through our support channels.

Yes. Purity is one of the key quality characteristics considered during our product and quality-control process. Depending on the product, additional analytical parameters may also be available for review. If you would like to review available testing documentation for a particular product, contact our support team.

A Certificate of Analysis supplied by a seller is not, by itself, completely independent evidence, even when the testing was performed by an external laboratory. Each batch also undergoes the manufacturer's internal quality-control process before release, including checks such as purity and concentration against the applicable product specifications. Additional parameters may be available depending on the product and can be reviewed through the relevant product information.

You shouldn’t rely on our claims alone. We encourage every customer to conduct their own due diligence by reviewing our published information, quality control practices, available testing documentation, and independent discussions about peptide and research product suppliers. You can also speak directly with our specialists through our Telegram chat if you have questions about our products, testing sourcing, or ordering process. Ultimately, trust is built through transparency, and verifiable track record rather than a statement on a website.

For products ordered exactly as listed in our catalogue and currently in stock, orders are prepared for shipment promptly. Express delivery generally takes approximately 2 business days, depending on the destination. Delivery times may vary due to weekends, public holidays, or circumstances outside our control.

We monitor shipment progress and review the tracking status when a delivery issue occurs. If tracking confirms a loss, return to sender, or another delivery problem, we will assess the situation and take the appropriate next step. Please contact us if your tracking indicates an issue or the expected delivery period has passed.

Contact us as soon as possible and provide clear photographs and, where possible, video of the damaged package and products. We will review the evidence and confirm whether the shipment has been affected. Once the damage is confirmed, affected items may be included in an additional shipment where applicable.